Privacy Policy

This policy describes how Syntheticore, Inc. ("Syntheticore", "we", "us") handles information collected through syntheticore.com (the "Site"). It covers the website only. Data processed inside the Syntheticore platform on behalf of a customer is governed by that customer's agreement with us, not by this policy.

Information we collect

Information you give us

When you use the contact / demo-request form, we collect the details you enter: your name, company, work email address, and your message. If you email us, we keep the correspondence.

Information collected automatically

• Server logs. Like most websites, our web server records each request: IP address, browser and device type (user agent), the pages requested, the referring page, and timestamps. We use these logs to keep the Site secure and to understand how it is used.
• First-party visit counter. Pages on the Site send a small request to our own server that lets us count visits by page and tell real visitors apart from automated crawlers. It sets no cookies and shares nothing with third parties.
• Analytics. We may use Google Analytics to understand traffic and content performance. When enabled, it uses cookies and similar identifiers and collects information such as pages viewed, approximate location, device, and how you arrived at the Site. Google processes this data on our behalf; see Google's privacy policy. You can opt out with the Google Analytics opt-out browser add-on.
• Advertising measurement. If we run online advertising, we may use Google Ads conversion tracking and remarketing tags to measure whether an ad led to a demo request and to show relevant ads to people who have visited the Site. These use cookies set by Google. You can control personalized advertising at Google Ads Settings and learn more at How Google uses information from sites that use its services.

How we use information

• To respond to your requests, schedule demos, and communicate with you about our products and services.
• To operate, secure, and troubleshoot the Site, including detecting abuse and automated traffic.
• To measure how the Site and our marketing perform, and to improve our content.
• To comply with legal obligations and enforce our terms.

We do not sell your personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.

Sharing

We share information only with service providers that help us run the Site and respond to you — currently Amazon Web Services (hosting and delivery of form submissions) and, when enabled, Google (analytics and advertising measurement). These providers act on our instructions. We may also disclose information when required by law, to protect our rights, or as part of a merger, acquisition, or sale of assets, in which case this policy continues to apply.

Retention

Contact-form submissions and correspondence are kept for as long as needed to respond to you and maintain our business relationship, then deleted or anonymized. Server logs are retained for a limited period for security and troubleshooting and are then rotated out. Analytics and advertising data is retained according to the settings we configure with those providers.

Your choices and rights

• Access, correction, deletion. Email info@syntheticore.com and we will honor your request, subject to any legal obligations to keep records.
• Cookies. You can block or delete cookies in your browser. The Site works without them; analytics and advertising measurement will simply not record your visit.
• Marketing email. Any marketing email we send includes an unsubscribe link, and you can ask us to stop at any time.
• Do Not Track. We do not currently respond to browser "Do Not Track" signals, because there is no common standard for how to interpret them.

If you are in the European Economic Area or the United Kingdom, we process your information on the basis of our legitimate interests in operating and marketing the Site, your consent where required for cookies, and the performance of a contract when you ask us to provide services. You have the right to access, correct, delete, or restrict processing of your data, to object to processing, to data portability, and to lodge a complaint with your supervisory authority. If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion, and not to be discriminated against for exercising those rights; we do not sell or share personal information as those terms are defined under California law.

Children

The Site is intended for business audiences and is not directed at children under 16. We do not knowingly collect personal information from children.

Security

We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes

We may update this policy from time to time. The effective date at the top reflects the latest revision. Material changes will be noted on this page.

Contact

Questions about this policy or your information: info@syntheticore.com.